win77 Privacy Policy — How Your Personal Data Is Handled in the Philippines

When you register for a win77 account, we collect the personal details you provide during sign-up, including your full name, date of birth, email address, mobile number, and preferred payment method. We also collect identity verification documents where required to comply with applicable Philippine regulations and responsible gaming obligations. During your use of the platform, we automatically gather usage data such as your IP address, device type, browser version, session duration, pages visited, and bet history. Payment-related data — including transaction amounts, timestamps, and payment provider references — is recorded for every deposit and withdrawal processed in Philippine pesos. If you contact our support team, we retain the content of those communications along with any information you provide during the interaction. We do not collect sensitive personal data such as racial origin, religious beliefs, or political views, and we do not request information that is not reasonably necessary to operate the platform. All data collection activities are conducted in accordance with the applicable data privacy framework relevant to the Philippines market.

The primary purpose of collecting your personal information is to create and manage your account, process deposits and withdrawals in PHP, verify your identity, and ensure that your betting activity complies with our Terms and Conditions. We use your contact details to send you account notifications, security alerts, and — where you have opted in — promotional messages about offers on the Promotions page. Betting and session data is used to personalise your experience on the platform, including surfacing relevant markets on the Sports page and matching you to suitable VIP tier benefits. We carry out fraud detection and security monitoring using automated analysis of login patterns, device fingerprints, and transaction behaviour to protect both you and the integrity of the platform. Aggregated, anonymised data may be used for internal analytics and product improvement — this data cannot be linked back to any individual player. We will never use your personal data to make fully automated decisions that have a legal or similarly significant effect on you without human oversight. If you have questions about any specific use of your data, our support team is available to provide clarification.

win77 does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We share data only with carefully selected service providers who support our platform operations — these include payment processors handling PHP transactions, identity verification partners, customer support technology providers, and cloud infrastructure services. All third-party partners are bound by contractual data protection obligations and are permitted to use your data only for the specific service they provide to us. In limited circumstances, we may be required to disclose personal information to regulatory authorities, law enforcement agencies, or other bodies where we are legally obliged to do so under Philippine law. If win77 undergoes a structural change such as a merger or acquisition, player data may form part of the transferred assets, but any new operator would be required to honour the commitments in this Privacy Policy. We do not transfer personal data to jurisdictions that do not offer an adequate level of data protection without implementing appropriate safeguards. Any disclosure beyond what is described here will only occur with your explicit prior consent.

We retain your personal data for as long as your win77 account remains active and for a reasonable period thereafter to fulfil our legal, regulatory, and operational obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum period required under applicable Philippine financial and gaming regulations, even after an account is closed. Betting history and session logs are kept for a period sufficient to allow dispute resolution and to support responsible gaming monitoring activities. Communication records, including support chat logs and email exchanges, are retained for the duration needed to resolve any outstanding issues and to provide context in the event of future queries. Once the applicable retention period has expired and there is no other lawful basis for keeping your data, we will securely delete or anonymise it. If you request account closure and there are no pending legal holds or unresolved disputes, we will begin the data retention countdown from the date of closure. You can ask our support team for an estimate of how long your specific data categories will be held.

As a registered player based in the Philippines, you have the right to request access to the personal data we hold about you at any time, and we will provide a clear summary of that information in a reasonable timeframe. You have the right to request correction of any personal data that is inaccurate or incomplete — for example, if your contact details have changed since registration. In certain circumstances, you may request that we delete your personal data, though we may need to retain some information to comply with our legal obligations or to resolve outstanding disputes. You have the right to object to or restrict the processing of your data where you believe we are handling it in a way that is not justified by a legitimate purpose. If you have opted in to marketing communications, you can withdraw that consent at any time through your account settings, and we will stop sending promotional messages promptly. You also have the right to receive a copy of your personal data in a commonly used, machine-readable format if you wish to transfer it elsewhere. To exercise any of these rights, contact our support team directly — we aim to respond to all data rights requests within a reasonable period.

win77 uses cookies and similar tracking technologies to keep you logged in during a session, remember your platform preferences, and gather anonymised analytics about how players use the site. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to log in and place bets. Analytics cookies help us understand which features are most used so we can continuously improve the experience for Filipino players — these can be declined through your browser settings without affecting core functionality. We implement industry-standard security measures including encrypted data transmission, secure storage practices, and access controls to protect your personal information from unauthorised access, loss, or disclosure. Our security systems are regularly reviewed, and staff who handle personal data are trained on their data protection responsibilities. Despite these measures, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your win77 account and to enable any available two-factor authentication. If you ever suspect unauthorised activity on your account, contact our support team immediately so we can take prompt action to secure it.